Returns & Exchanges

At Billy's Bakery, we strive for perfection in every bite, but due to the perishable nature of our artisanal baked goods, we handle returns on a case-by-case basis to ensure your complete satisfaction. If your order arrived damaged or incorrect, please contact us within 24 hours of delivery for a full replacement or store credit.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check your bakery box for any damage or discrepancies to ensure the freshness and accuracy of your treats.

• 2.
  Document the Issue

  Take clear photos of the packaging and the product if there is visible damage or if the items received do not match your order confirmation.

• 3.
  Contact Our Team

  Email our support team at [email protected] with your order number and photos within 24 hours of receipt to initiate a claim.

• 4.
  Resolution Delivery

  Once reviewed, we will either rush a fresh replacement to your door or issue a digital gift card for the full value of the affected items.